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Request submitted! We'll be in touch within 48 hours.
Urgent issues are flagged immediately.
Have a maintenance issue or question? Submit it online — no calls needed. We handle it from there.
Everything handled online. No phone tag.
Fill out a quick form — maintenance, complaint, or general question. Takes 2 minutes.
Your request goes directly to our management team. No voicemails, no missed calls.
Urgent issues are flagged immediately. Standard requests handled within 48 hours.
Serving Queens and the Bronx. We manage every property with care and accountability.
Select the type of request below and fill out the form.
Request submitted! We'll be in touch within 48 hours.
Urgent issues are flagged immediately.
Complaint received. We take all concerns seriously.
We'll respond within 2 business days.
Message received! We'll get back to you shortly.
Kong Cornerstone Group is a privately held residential property management company serving Queens and the Bronx, New York. We focus on responsive management, clear communication, and well-maintained homes for our residents. Every property we manage is handled with care and professionalism — our tenants are our priority.
Answers to the most common tenant questions.
Rent is due on the 1st of each month. Payment instructions are included in your lease agreement. If you have questions about payment methods, submit a General Inquiry through the Tenant Portal above.
Use the Tenant Portal on this page. Select "Maintenance Request," fill out the form with as much detail as possible, and submit. You'll receive a confirmation and we'll follow up within 48 hours. Urgent issues are prioritized immediately.
Emergencies include: no heat in winter, flooding or active leaks, gas smell, no running water, broken locks or security issues. For emergencies, select "Urgent / Emergency" in the form and we will respond as soon as possible.
Urgent issues are addressed immediately. Standard requests are typically handled within 2–5 business days depending on the nature of the repair. We will keep you updated on the status.
We will reach out to you 60–90 days before your lease expires. If you'd like to discuss renewal earlier, submit a General Inquiry through the portal and we'll be in touch.
Quiet hours are 10pm–8am. Excessive noise that disturbs other residents is a lease violation. If you have a noise complaint, please submit it through the Tenant Portal and we will address it.
Pet policies vary by unit. Please refer to your lease agreement or submit a General Inquiry to ask about your specific unit.
Late fees may apply as specified in your lease. If you are experiencing a hardship, please reach out through the Tenant Portal before the due date — we prefer to work with tenants proactively.
Submit a Complaint through the Tenant Portal and select "Safety / Security Concern." For immediate danger, call 911 first, then notify us.
Use the Tenant Portal on this page for all requests. For general questions, email management@kongcornerstonegroup.com. We respond within 1–2 business days.